Member FAQ

Accessing the Site

Q: I'm having trouble accessing the site from one of my devices.  I'm getting a security error message.
A: If one of your devices is not allowing you to access the new LMHA website, please check to see if you had previously bookmarked the site. If so, please delete the bookmark and clear your cache.  Shut down your browser, open it again in a new window and try again. If that does not work, please email us at  


Q: I am interested in membership. Where can I learn more?
A: Thank you for your interest, if you would like to learn more about LMHA membership please click here.

Member Portal

Q: I am a current member. How do I access my account?
A: If you know your username and password please click the Login button at the top right. If you do not know your username and password you can retrieve that information by clicking here and entering the email address that was used to sign up for your account. 

Q: How do I update my profile?
A: To update your profile, click on "My Profile" in the member portal menu. Review your information, make changes as necessary, and click on the "Save Changes" button to update your profile. 
Please note: All "required" fields must be filled out prior to updating your profile otherwise changes will not be saved.

Q. How do I add my profile to the LMHA online member directory?
A: In order to add your member profile to appear in the online member directory, please use the following steps:
  • Click Login at the top right to login to your member account
  • Click on "My Directory Options" in the member portal menu on the right hand side
  • Click to select your category(s) from the "Directory Categories" section Please Note: In order for your profile to appear in the online member directory a directory category must be selected
  • Under the "Directory Display Options" section, click to select each contact information field you wish to have displayed in the online member directory
  • Click on the "Save Changes" button at the bottom of the page when finished

Q: How do I add new employees to the company's membership?
A: To add new employees to your company's existing membership with [Acronym Here], click on "My Associates" in the member portal menu.

Note: Please check the "Review/Modify a Contact" dropdown menu on this page to ensure the associate has not already been added

Click on "Add an Affiliate" or "Add a Rep" to add an associate to your company account

There are two types of employees you can add. Each has different levels of permission within the member portal:
  • Affiliate: Can add, manage, and delete employee's profiles within the company when logged in
  • Representative: Can only manage their own profile, and cannot see other's information when logged in
Note: For each Affiliate or Rep that you add to your company account you will be creating a username and password for each one. This username and password that you set for each would need to be provided to each affiliate or rep so that they can access their account. An alternative option would be to guide them to the password reset page here so that they can enter their email address for their new account you setup and submit in order to receive an email with their username and a temporary password.

All employee types are able to register for events and training.
Q: How do I delete or change an employees profile?
A: If you are the Primary or Affiliate contact for the Organization, you can manage employee profiles under "My Associates" in the member portal menu. Select the individual you wish to change or delete from the "Review/Modify a Contact" dropdown menu. Once their profile loads, make changes as necessary and select "Save Changes" to update their profile or select "Delete Contact" and "Save Changes" to delete the contact.

Q: How can I renew my membership online?
A: You can renew your company's membership with LMHA by selecting "Membership Renewal" in the member portal menu. To pay for membership dues by credit card, select "Register & Pay Online".

Username & Password Assistance

Q: I do not know my username and password.
A: If you are a current member of LMHA, you can retrieve your username and a temporary password via email by clicking here and entering the email address that was used to sign up for your account.

Q: I don't know the email address that was used to sign up for my account
A: If you attempt to retrieve your credentials and your email does not match what we have on file please contact the LMHA office by calling or submit your question to us by email here.

Q: I received an email containing my username and a temporary password, what next?
A: Please proceed to the Member Login button at the top right of the page and type in your username and temporary password.

Q: I am having trouble accessing my account with the username and temporary password that was sent to me.
A: We recommend that you type the username and password that was provided via email. If you copy and paste the selection into the username and password fields, sometimes you are copying and pasting an extra "space" which the system will not recognize. 

Q: I pressed the "Retrieve Username and Password" button more than once, will I get more than one email? 
A: You can retrieve your username and a temporary password as many times as you wish but the system will send you additional emails. Note that the most recent email you've received will contain the temporary password that will allow you to access your account. 

Event Registration

Q: How do I register for an event?
If you are a LMHA member, please log in to your profile first.  Then visit the Events page, view the events calendar and click on the event you are interested in for more details.  You can then register from this page.  If you have any questions, please contact us at